In the event of cancellation, the customer will not be entitled to any form of refund of the initial deposit. In the sole case of mobility restrictions or border closures due to Covid-19, a voucher will be offered for the following year, or the total amount paid will be refunded. It is strongly recommended that our clients purchase our holiday cancellation insurance (Europ Assistance), which can refund 100% of the money paid in case of illness (COVID included), thus covering the cancellation costs of the trip.
In cases of major changes or unexpected circumstances, Llafranc Villas reserves the right to provide the customer the chance to acquire a different apartment with similar characteristics to the one booked. Should the tenant not agree with this change and as a consequence of this fact cancellation occurs, all costs regarding the rental will be refundable. In this case Llafranc Villas will not be responsible for any subsequent or collateral claims by the customer.
